Our return policy

We accept returns based on the following conditions:

• Any and all returns must notify our Returns Department within 7 days of your receipt of the product.
• Please remember that all merchandise must be in the exact same condition as it was sent. If the product has been opened, tampered with, played with, broken, or altered in any fashion we will be unable to accept your claim.
• If the return is due to an error by our company (i.e. our shipping department accidentally sent you the wrong merchandise), we will accept full responsibility for all shipping and replacement costs. If such a mistake has occurred please contact us immediately to make arrangements for a replacement package to be sent and for the mistaken product to be returned. Depending on the method of payment a refund check or store credit will be immediately issued to you for the difference in shipping.
• If the return is not due to an error of our company (i.e. you ordered a product then later decided you don’t want it), the buyer will be held responsible for a 15% re-stocking fee and all shipping costs will be deducted from your refund. Note: As mentioned above any merchandise not in its original condition as the time it was shipped will not be accepted.
• Please include the original invoice inside of the package you are returning. We also kindly ask that when sending merchandise back to please pack all items carefully to insure safe shipping and handling by the carrier service.
• Refunds are usually issued within 48 hours after settlement is completed. Please allow for delays during holiday seasons and holidays.
• Refunds are usually issued within 5-7 days after products are received in resalable condition Please allow for delays during holiday seasons and holidays.
  

Please ship returns to:

If you have any questions please contact us and we’ll be more than glad to answer any questions. 516 486-6191